How Chatbots Can Transform E-Commerce

The following is a guest post by Market Inspector, a B2B digital marketplace that offers the opportunity to compare quotes and offers from quality suppliers. You can follow their blog here. Chatbots have been growing in popularity due to advances in artificial intelligence. They are virtual support agents that streamline customer support and save valuable business resources. As…

4 Ways to Deliver Faster Real-Time Customer Service

The following is a guest post by Roy Rasmussen, co-author of “Publishing for Publicity.” Roy is a freelance copywriter who helps small businesses get more customers and make more sales. In today’s mobile society, consumers have come to expect instant service. Thirty-two percent of customers who complain about a brand through social media expect a response…

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