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live chat support

6 Reasons To Use Live Chat Support Software

The following is a guest post by JT Ripton, a business consultant and freelance business and marketing writer out of Tempe, AZ. You can follow him on Twitter @JTRipton. Although today’s enterprises use various ways to market products, the utilization of active communications applications provide particular advantages to small businesses. Among these technologies, live chat…

4 Ways to Deliver Faster Real-Time Customer Service

The following is a guest post by Roy Rasmussen, co-author of “Publishing for Publicity.” Roy is a freelance copywriter who helps small businesses get more customers and make more sales. In today’s mobile society, consumers have come to expect instant service. Thirty-two percent of customers who complain about a brand through social media expect a response…

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