Heidi Thiel Heidi Thiel

Heidi is a writer and content creator based in New York City. When she isn't covering tech, business, and leadership articles, you can usually find her with her nose in a book or hanging out with her bearded dragon.

8 Ways to Take Your Social CX to the Next Level

Deciding whether or not to have a social media presence isn’t really an option for brands today. While it might have been just a nice touch in the past, social media has now become its own full-blown customer service channel. And like any customer service channel, consumers have high expectations for companies on social. In…

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